Frequently asked questions
Answers to common questions about our laundry and dry cleaning services in The Hague.
Do you offer pickup and delivery in The Hague?
Yes, we offer pickup and delivery across The Hague and surrounding areas. Orders over €20 qualify for free delivery. For corporate clients, we provide dedicated weekly or bi-weekly pickup schedules with flexible timing.
How fast are laundry or dry cleaning orders ready?
Most orders are ready within 1-2 business days. Express service (24 hours) is available on request. For corporate clients with high-volume needs, we guarantee next-day turnaround on weekly contracts.
What experience does Palthe have?
Palthe has been cleaning textiles professionally since 1873—150+ years of expertise. We operate 10+ specialized locations across the Netherlands, process hundreds of thousands of items weekly, and serve 50+ hospitality clients including 4-star hotels. Our team includes chemists, textile specialists, and quality inspectors.
Do you clean jackets and delicate garments?
Yes. We treat jackets, silk, wool, delicate fabrics, and specialty garments with professional care. Each fabric type is identified and assigned specific temperature, detergent, and drying protocols. Leather and suede require hand-finishing by trained specialists.
Can you clean wedding dresses and luxury items?
Yes. We provide white-glove care for wedding dresses, heirloom textiles, and high-value garments. Each piece receives individual inspection, specialized detergent, hand-pressing, and archival-quality storage recommendations.
What chemicals and detergents do you use?
We use ISO-certified, eco-friendly detergents approved for sensitive skin and environmental protection. All chemicals are pH-balanced and suited to specific fabric types. We avoid chlorine-based products on luxury textiles and maintain MSDS (Material Safety Data Sheets) for all cleaning agents.
How do you handle stains and difficult cleaning?
Stain removal follows specialized protocols by fabric type and stain age. Our chemists assess each stain and apply targeted treatments—alcohol for ink, salt-based methods for wine, enzymatic treatments for protein stains. Success rate: 95%+ for fresh stains; we advise on aged stains before treatment.
Do you clean curtains, rugs, and large textiles?
Yes. We clean curtains (including flame-retardant treatments), area rugs, upholstery, and large textiles. Specialized equipment handles oversized items. We test colorfastness before cleaning and provide stain-resistance treatments on request.
Are your processes environmentally sustainable?
Yes. We consolidate hundreds of small washes into large, efficient batches—reducing water and energy per item vs. home washing. Our modern facilities use closed-loop water recirculation, precision chemical dosing, and waste reduction. We hold sustainability certifications for our cleaning processes.
Can you handle corporate/hospitality contracts?
Yes. We serve 50+ hotels, restaurants, and corporate clients. We offer dedicated service with customized pickup schedules, guaranteed turnaround times, volume discounts, and quality guarantees. Hotel clients report 0 complaints on linen quality after switching to Palthe.
Do you offer quality guarantees?
Yes. We guarantee cleaning standards for all garments. If a cleaned item is damaged or not to your satisfaction, we either reclean it free or provide replacement. For corporate contracts, we maintain detailed quality logs and monthly inspections.
What are your opening hours and locations?
Main location: Laan van Meerdervoort 437, 2563 AS The Hague. Monday–Friday 09:00–17:30, Saturday 10:00–14:00. We operate additional processing facilities in Almelo and regional depots. For corporate pickup, hours are flexible by contract.
How much does dry cleaning cost?
Pricing depends on garment type and fabric complexity. Corporate clients benefit from volume-based cost efficiency and fixed-rate contracts. Request a custom quote for bulk or ongoing contracts—we tailor pricing to your volume and service frequency.
Do you handle medical or hygiene-critical textiles?
Yes. We clean medical uniforms, bedding, and hygiene-sensitive items using hospital-grade protocols. All medical textiles are processed separately with sanitizing detergent, high-temperature cycles, and sterile handling. Certifications available upon request.
How do I place an order or request a quote?
Call 070-3450379, email info@palthedenhaag.nl, or use the online contact form. For corporate contracts, we provide free site visits and custom service proposals. Express quotes for large orders typically available within 24 hours.